Return Policy

We accept returns for change of mind within 7 days of receiving your order. Products must be unused, unopened, undamaged, and in their original sealed packaging.

Customers are responsible for the cost of returning change-of-mind items. Original courier/shipping charges are non-refundable, and any additional shipping costs are the responsibility of the customer.

Once the returned product has been received and inspected, an eligible refund will be processed using the original payment method.

Faulty Products
If you receive a product that is faulty, please contact Glamify Cosmetics promptly with your order details and photos showing the fault.

In accordance with the New Zealand Consumer Guarantees Act 1993, faulty products will be repaired, replaced, or refunded as appropriate.

Products damaged due to misuse, accidental damage, incorrect use, normal wear and tear, or failure to follow the product instructions are not considered faulty.

Nothing in this Returns & Refund Policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993.

Please make sure the items are not damaged at all.